How to add a card to my mobile wallet?
Apple Pay
- Go to Wallet and tap the "plus" sign
- Tap “Continue”
- Position your card in the frame to capture card info. If the phone cannot read the numbers, tap “Enter Card Details Manually”
- Enter the 3 digit CVV from the back of the card
- Verify your card with Cal Coast and start using Apple Pay
Samsung Pay
- Open Samsung Pay
- Agree to Terms and Conditions
- Tap to choose a verification method
- Tap add and use the camera to capture the card info or enter your card numbers manually
- Verify your card with Cal Coast and start using Samsung Pay
Are Mobile Wallets safe and secure for making payments?
Mobile Wallets are more secure than using a traditional plastic credit or debit card. Every transaction on a mobile device require authentication with a fingerprint or PIN.
Your card number and identity are not shared with the merchant, and the card number is not stored on the mobile device. Mobile Wallets create a device-specific Virtual Card Number and uses it instead of providing the actual card number. Plus, transactions are monitored by California Coast’s fraud detection systems.
Are Mobile Wallets free?
Yes. Mobile Wallets are free. Check with your wireless provider to determine if data and text messaging rates apply.
Where can I use Mobile Wallets?
You can pay with Mobile Wallets within a participating merchant app, and use it at more than a million stores and restaurants who accept contactless payments.
Which Cards can I add to Mobile Wallets?
Mobile Wallets will work with California Coast MasterCard® debit and credit cards. You’ll want to set your default card to your California Coast Credit Union card.
Note: Home Equity Line of Credit credit cards are not eligible.
How do I remove a card?
To remove a card, open your Mobile Wallet app and select the Remove/Delete Card Option.
Does each card have its own Virtual Card Number?
Yes. The Virtual Card Number is unique for each card that is added to a device. For example, if you have three cards on your mobile device and the same three cards on your wearable, each card on each device will have its own unique Virtual Card Number.
How do I return an item bought using Mobile Wallets in a store?
The cashier can use the Device Account Number to find the purchase and process the return, just like they would with a card payment. If the cashier needs your card details to process the return, just follow the same steps for making a payment. Depending on the return and refund policies of the store, it may take up to several days for the return transaction to appear on your account.
What if my card is lost or stolen?
Call California Coast immediately at (877) 495-1600 and mention that you use Mobile Wallets. We’ll immediately block the card so no more purchases can be made. Remove the lost or stolen card from the Mobile Wallet app using the “Remove Card” option.
What if my mobile device is lost or stolen?
Notify your mobile carrier then call California Coast and mention that you use Mobile Wallets and have lost your device. We’ll disable your card for use only with Mobile Wallets so that you can continue to use your plastic card. If the device is located, you may add your card back to Mobile Wallets.
Why am I unable to make payments using my Mobile Wallet?
When using the Mobile Wallet app verify the app is set as the default payment service and default payment app. When opening the Mobile Wallet app you will be prompted to make that wallet the default. Also check your phone settings to verify NFC is turned on.
What is a contactless payment?
Contactless payments use chip-based technology and require no physical connection between the payment device (a card or mobile device) and the payment terminal. Mobile Wallets use contactless payments to transmit payment information from the device to the checkout reader.
